F.A.Q.
Getting Help
Q: How do I contact Customer Support?
A: Click here to learn how to contact support
About the AGR Website
Q: Are usernames and passwords case sensitive?
A: Only your password is case sensitive. If you capitalize any letters when you create it you will have to capitalize them when you enter it later.
About AGR
Q: How do I "sponsor" a new Customer or Affiliate?
A: Simply provide them with your Affiliate ID, and when they checkout or enroll they will be prompted to enter it. This will automatically add them to your matrix.
Q: Who can buy from The American Gold Reserve?
A: Anyone of age who has a shipping address with a U.S. Zip Code.
Q: Do you buy silver and gold?
A: Yes, we certainly do, because we need it in order to manufacture our gold and silver rounds and bars. We only purchase .999 fine silver and .9999 fine gold for these purposes.
Q: Do you provide tours of the mint?
A: Not at this time. The mint is not open to the public.
About AGR Conference Calls
Q: What is the AGR call schedule and how do I join in?
A: The calls are held Monday - Thursday 6:00 PM Pacific Time. To join, dial 712-432-0900 and enter pin # 114584 when prompted.
Q: What if I miss a conference call?
A: We record many of our conference calls. If you missed one you would like to hear, please visit http://americangoldreserve.com/recorded-calls.php to see if it is available.
About AGR's Products and Pricing
Q. Why are your prices so low?
A. Because you are buying bullion directly from AGR, you are not paying the high premiums that many distributors and dealers typically charge.
Q. How high is the quality of your bars and rounds?
A: Our bullion products are among the highest quality you'll find anywhere. Each item is inspected for brilliance and detail prior to inclusion in your order.
Q: Do bullion coins come with a certificate of authenticity?
A: Yes, a maker’s mark and statement of weight and purity is stamped directly onto the bullion, whether coins or ingots (bars). The bullion itself bears its own “certificate” from whichever mint or refiner produced it. Gold and silver have unique elemental qualities that are easily tested for authenticity. Typically, any coin shop, jeweler or pawnbroker can quickly recognize an authentic bullion coin.
Q: Do you have a minimum order?
A: Yes. For gold items, the minimum purchase is a single item. For silver, it is a single container or tube of a given size, as shown on the Products page.
Q: Do you add commissions to your posted prices?
A: No. The prices you see are the prices you pay. The only charges AGR will add are for shipping, handling, and insurance.
Q: Are my prices locked in when I place my order?
A: While we offer some of the most competitive pricing in the industry, pricing does fluctuate, due to changes in market spot pricing. Order pricing is therefore locked at the time the order is placed. Any movement in the spot prices of precious metals following the lock, whether favorable or adverse to the Buyer, is (of course) beyond our control. Regardless of subsequent price fluctuations, the Buyer commits to purchase the product at the locked price, and to pay for the order within 72 hours after it is placed.
Q: Do you have quantity or wholesale discounts?
A: Yes. We can extend certain discounts on gold orders of 100 Kg and higher. Please contact the Special Order Desk for more information.
Q: What is a "minting fee", "fabrication charge", or "premium"?
A: When a coin or bar is minted or fabricated, the refinery or mint will charge a minting fee or a fabrication charge to cover the cost of manufacturing the product. These fees are usually charged either by the ounce (in the case of larger items), or by the item (in the case of smaller ones). Premiums are charged by dealers, who make money by charging a higher amount (a premium) over what they paid for a particular item.
Q: How are your products different from those minted by the U.S. Government or other government mints around the world?
A: Our products are privately minted, so they are not official currency or legal tender of the U.S. They are not part of the banking system, the Federal Reserve, or the GLD, LMBA or COMEX. The fineness and quality of the gold and silver contained in our products as good or better than government-minted products; However, ours are generally less expensive than government-minted products, so you get more gold or silver for your money.
About Orders and Payments
Q. How do I order gold or silver bullion?
A: Simply click on "Products" (above) and you will be directed through our online ordering system.
Q: What method of payment do you accept?
A: We accept credit cards, debit cards, billpay, ACH, bank wire, cashier's check and certified check.
Q: Are bullion transactions over $10,000 reported to the government?
A: Only if they involve cash or multiple cash instruments (such as cashier's checks) which total over $10,000. There is no required reporting of transactions over $10,000 involving a single cash instrument, billpay, money order, or bank wire. Currency regulations involving cash amounts over $10,000 were designed to hinder money launderers and drug dealers.
Q: Do I have to report my gold coin purchases to the Government?
A: No branch of federal, state, or local government has specific interest in how much gold you might own.
About Shipping and Storage
Q: Where do you allow shipping to?
A: We currently allow shipping to all United States and territories including military FPO and APO addresses.
Q: How is my order shipped?
A: American Gold Reserve orders are shipped Insured U.S. Mail, Registered U.S. Mail, UPS or Federal Express. Each package is fully insured and requires a signature upon delivery. Packages sent via Registered or Insured U.S. Mail can take on average 5-10 business days to arrive. Tracking numbers are available upon request.
Q: Do you ship overseas/internationally?
A: We ship to any U.S. Postal Service Zip Code, including U.S. Territories and military FPO and APO addresses.
Q: What is your order turnaround time?
A: Orders are shipped less than 28 days from the time payment is received, although orders going to certain states are shipped in 7 days or less.
Q: Where should I store my precious metals?
A: If your greatest concern is security, registered storage facilities, as well as many banks, offer vaults devoted exclusively to safeguarding bullion commodities. Typically, these facilities offer additional insurance policies for a minimal monthly fee.
Q: Do you store precious metal?
A: We do not offer long-term storage. However, on a short-term bases (60 days or less) we can make arrangements for storage while you make arrangements for a long-term storage solution.
About Taxes and Resale
Q: Do I have to pay taxes if I sell my bullion coins for a profit?
A: Yes. If you hold precious metals bullion as an investment, and later sell it at a profit, you may have either a long-term or short-term taxable gain, depending on the state you live in, and the current tax laws. Please consult your CPA for specific advice regarding taxation of bullion.
About Gold and Silver
Q: How much silver is produced in the world each year?
A: Each year, silver mines produce about 650 million ounces. Approximately 200 million additional ounces come from scrap recycling, and another 100 million ounces from investor or government selling, for a total of about 950 million ounces. Of this, about 42% is consumed by industry, 28% by jewelry, 20% by photography, and 5% consumed in coins and medallions. This consumption adds up to 95% of total available silver each year! Consequently, this leaves only about 5% of the total, or just 47.5 million ounces per year, available for everyone else.
Q: How much gold is there in the world?
A:The annual worldwide production of gold is something like 50 million troy ounces per year. In the world there are currently somewhere between 120,000 and 140,000 tons of gold “above ground”. In order to visualize this, imagine a single solid gold cube with edges of about 62 feet. That’s about 10 feet shorter than a tennis court.
Q: Was gold illegal to own at one time?
A: Yes, in this country, from 1933 to 1974 U.S. citizens could not legally own gold bullion without a special license. In 1975 these restrictions were lifted and gold can now be freely held without any licensing or restrictions.
Q: What are the limits on how much gold and silver I can own?
A: Private gold and silver ownership in the United States has no size limitations. You are free to possess as much gold and silver as you wish.
Q: What is the best way to store bullion?
A: For those new to purchasing precious metals, the question of how to store precious metal bullion coins and bars is very important, but sometimes confusing. Investors should always consider the following three primary factors: security, size, and liquidity.
Q: Where do you see the price of silver and gold moving to in the near future?
A: Sorry, our crystal ball is not working. Your guess is as good as ours!
Q: What does "numismatic" mean?
A: Coins that carry a much higher price than the value of their gold or silver content, due to rarity, history, condition and/or grading, are considered to be numismatic coins. Bullion coins are generally sold at prices much closer to the "melt value" of the gold or silver contained in the coins.
Independent Affiliate:
Robert Webb
robertwebb2004@yahoo.com
(314) 968-5178
Robert Webb
robertwebb2004@yahoo.com
(314) 968-5178
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World
Spot Price
Gold: $1776.80
$15.50
Silver: $34.37
$0.08 |
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